SHIPPING & RETURNS
Domestic Shipping (within Japan): When you place an order with us, we want you to start enjoying your jewelry as soon as possible. Our domestic shipping option ensures that you can expect your precious Sakura Hoseki piece to arrive within 5-7 business days. Whether it's a gift for a special someone or a treat for yourself, the wait won't be long.
International Shipping: For our valued customers worldwide, we offer international shipping, with the understanding that global distances may require a bit more time. Your patience will be rewarded when your Sakura Hoseki treasure arrives within up to 15 business days, bringing a touch of elegance to any corner of the globe.
Returns: Our Commitment to Your Satisfaction
Domestic Returns (within Japan): We want you to love your Sakura Hoseki jewelry as much as we do. If, for any reason, you're not completely satisfied with your purchase, we accept returns for domestic orders within 14 days of receiving the item. Whether you've changed your mind or need a different size, we're here to assist you in the return process.
Please note that for returns within Japan, the item must be in its original condition, with all packaging and tags intact. Simply contact our customer support team to initiate the return process, and we'll guide you through the steps.
International Returns: While we strive for your complete satisfaction, we understand that international logistics can be more complex. As such, we are currently unable to accept returns for items shipped internationally. We encourage you to carefully consider your purchase and reach out to us with any questions before placing your order. Our team is here to provide all the information you need to make an informed decision.
At Sakura Hoseki, our mission is to provide you with jewelry that not only captivates but also empowers you to express your unique style and personality. We appreciate your understanding of our shipping and returns policy, as it allows us to continue offering exquisite pieces while maintaining the highest standards of service.
Should you have any questions or require assistance with your order, please do not hesitate to contact our dedicated customer support team. Your satisfaction is our top priority, and we're here to ensure that your Sakura Hoseki experience is nothing short of exceptional.